Fast, reliable IT support when you need it most — remote, on-site, or around the clock.
Multiple fast-access support channels keeping your employees connected, productive, and operational.
Direct phone, email, and live chat assistance from friendly South African IT technicians ready to solve software and user issues.
Instant, secure remote desktop control allowing our engineers to fix email errors, printer drivers, and software bugs without waiting.
Rapid dispatch of experienced field technicians across Gauteng for hardware failures, network cabling, server installs, and router repairs.
Strict Service Level Agreements guaranteeing response times (15 to 60 mins) and defined resolution targets for high-priority tickets.
User-friendly web portal and desktop app allowing employees to submit tickets, view live status updates, and track resolution history.
Curated library of step-by-step self-service guides and video tutorials for common tasks like password resets and VPN setup.
A streamlined 4-step workflow designed to resolve your technical issues as fast as possible.
Submit a ticket via phone, email, or our quick desktop tray widget in seconds.
Our system categorizes severity level and assigns the ticket to a specialized technician immediately.
Technicians troubleshoot remotely or dispatch a field engineer on-site to fix the root cause.
We verify issue resolution with your user, gather feedback, and document ticket logs.
Choose an ad-hoc pay-as-you-go option or a fixed monthly support plan for maximum value.
Flexible support on-demand for small businesses with occasional technical needs.
Unlimited remote IT support and discounted on-site visits for growing teams.
Around-the-clock priority support with included on-site visits and 15-minute SLA.
Common questions regarding response times, on-site support, and ticketing.
Our response time depends on ticket severity and your support plan. Emergency outages (like server down or network failure) have guaranteed SLAs between 15 minutes and 1 hour. Standard end-user tickets are acknowledged and actively worked on within 30 minutes on average.
Yes! Our field engineers cover the entire Gauteng province including Pretoria, Johannesburg, Sandton, Centurion, Midrand, Randburg, Kempton Park, and surrounding business hubs for hardware replacement, cabling, and emergency physical troubleshooting.
Absolutely. We manage and support remote and hybrid employees seamlessly through encrypted remote desktop tools, cloud VPN management, and software support no matter where they are located in South Africa.
Pay-As-You-Go charges per support call or ticket and operates on standard response queues. Monthly Support gives your team UNLIMITED remote helpdesk support for a flat, predictable monthly fee, prioritized SLA response, and preventative maintenance.
Employees can log tickets in three quick ways: by calling our direct support hotline (+27 12 004 8062), emailing info@masingatech.co.za, or clicking our desktop tray application to submit a ticket with automated screenshots attached.
Speak with our senior IT consultants today for a free assessment and clear technology roadmap tailored for your Gauteng business.
